TO SERVICE OR NOT:
MAINTAINING VEHICLES UNDER WARRANTY
There is NO REQUIREMENT under the Australian Consumer Law (ACL) for a vehicle to be serviced by an authorised dealer in order for the consumer guarantees to apply.
CAN MY MECHANIC STAMP THE LOG BOOK?
The logbook in some vehicles includes a box which indicates that it should be stamped by an 'authorised dealer’. The ACCC have confirmed that even if a logbook is labelled in this way, an independent repairer may sign or stamp the relevant page of the customer’s service logbook (once they have completed the service) without it affecting the manufacturer’s warranty, provided any other requirements, like the ones mentioned above, are met (i.e. the service is carried about by qualified staff etc).
In the case of a manufacturers warranty (and provided your mechanic services the vehicle in accordance with any specified requirements), you can confidently be assured that your manufacturer’s warranty will remain valid and so will your protection under the Consumer Guarantees Regime. If you'd like to read more, please download the Australian Automotive Aftermarket Association " NEW CAR SERVICING: A WORKSHOP GUIDE TO EXPLAINING THE FACTS
